Taking Care of Our Customers
We want you to have customer service options that fit your busy lifestyle, and hopefully provide resolution to your service requests on your first contact. To accomplish that, we integrate a variety of resources to reach our ultimate service goal. While some of your service needs must be handled by our staff here at the agency, many of your needs can be handled faster and more efficiently by a dedicated customer support staff, or a web based option at the company level.
When we represent a carrier who offers a fee based Customer Service Center option, we pay the fee and sign up. We think you're worth it! So, unlike some of our competitors who may represent the same insurance carriers, we provide you better access to that carrier's full range of service capabilities. What does that mean for you? Well, in addition to your contacts here at the agency, we also give you toll free access to customer service professionals at the company level, with expanded hours of operation, working on behalf of our agency to assist you with things like:
- Policy changes & quotes on existing policies
- Answers to billing questions & accepting payments by phone
- Policy coverage counseling
- Policy documents and ID cards
- Claim Reporting
Sometimes you really need the advice and counsel of your personal insurance agent, and other times you have five minutes to pay your car insurance and get back to work. Integrating the customer support staff at the company level along with the staff here at the agency helps us get closer to providing 24/7/365 service options, while keeping us, your personal agent, available when you need us.
Company Website: www.thebarplan.com
Online Court Bonds: click here
Company Website: www.cwgins.com
Report a claim 866-232-6724
Billing questions 877-835-9114
All other policy services including quotes, changes, and certificates of insurance are handled at the agency.
Company Website: www.foremost.com
Report a claim 800-527-3907
Pay bills online www.foremost.com/payonline
All other policy services including quotes and policy changes are handled at the agency.
Company Website: www.thehartford.com
Personal Insurance
Customer Service Center number 800-624-5578
Extended hours of operation 8:00am to 8:00pm (CDT) Monday – Friday
Access your account on the web www.thehartford.com
Business Insurance
Select Customer Center number 866-467-8730
Extended hours of operation 7:00am – 7:00pm (CDT) Monday – Friday
Company Website: www.mem-ins.com
Customer Service number 800-442-0593
Create an iNet account and manage your account online at www.mem-ins.com
Company Website: www.safeco.com
24/7 Customer Care number: 866-472-3326
Access your account on the web https://customer.safeco.com/accountservices
Company Website: www.travelers.com
Personal Insurance
Customer Care Center number: 877-872-8737
Extended hours of operation: 7:00am – 10:00pm (CDT) Monday – Friday
Access to your account on the web: www.mytravelers.com
Business Insurance
Select Accounts Service Center: 888-661-3938
Extended hours of operation: 7:00am – 7:00pm (CDT) Monday – Friday
Select Accounts Service Center website: www.travelers.com/servicecenter
Select Accounts Service Center e-mail: service.center@travelers.com
Business Insurance Bill Payment site: www.travelersepay.com
Company Website: www.zurichna.com
Report a claim 800-987-3373 or www.zurichna.com/zna/claims
Billing Inquiries 800-332-6641
All other policy services including quotes, policy changes, and certificates of insurance are handled at the agency.
Stay up-to-date with useful insurance tips and information.
Bill White Insurance Agency
4650 S. National Ave., Suite A-2
Springfield, MO 65810
417.881.0124 Phone
417.881.8590 Fax